Business listingDetroit
OptometristHeritage Optical Center
Optometrist · Detroit
3,0115 {count} reviews
19010 Livernois, Detroit, MI 48221
About
Optometrist
What clients say
Customer experiences at this practice are highly polarized, with some patients praising the friendly staff and efficient exams, while others report significant issues with administrative errors, long wait times for glasses, and poor customer service. Recurring complaints highlight difficulties with insurance verification, opaque pricing, and a lack of accountability regarding damaged or delayed products.
Strengths
- Friendly and polite staff
- Knowledgeable optometrists
- Efficient eye exams
Weaknesses
- Frequent insurance verification errors
- Significant delays in glasses delivery
- Opaque pricing and upselling
- Poor administrative record keeping
- Lack of accountability for damaged items
Best for
Patients seeking routine eye exams who prioritize a friendly clinical experience over administrative consistency.
Opening hours
- Friday
- 9:30 AM–5:30 PM
- Monday
- 9:30 AM–5:30 PM
- Sunday
- Closed
- Tuesday
- 9:30 AM–5:30 PM
- Saturday
- 9:30 AM–4 PM
- Thursday
- 9:30 AM–5:30 PM
- Wednesday
- 9:30 AM–5:30 PM
Contact
- 19010 Livernois, Detroit, MI 48221
- (313) 863-9581
- heritageoptical.com